Privacy Policy

Welcome to the website that Solucions Immobiliaries Valira Valleys SL makes available to its clients. This website is of an informative and commercial nature and contains links to both the website and the app that are governed by its privacy policy.
If you are a web user below you will find all the information on the processing of your personal data.


The person responsible for the treatment of personal data is:

  • Real Estate Solutions Valira Valleys SL


2.1. data collection

Your personal data may be collected at the following times:

  • When you register on one of our websites to compress or manage commands.
  • When you make purchases from the web either as a customer or as a guest.
  • When a user registers, they manage their profile or use the functions of their personal space.
  • If you register for the newsletter/butlletí de notícies to receive commercial communications.
  • You may collect data in the framework of queries and claims that you ask us to present.

2.2. Categories of personal data

You may process and collect the following categories of user personal data:

  • Identification data: name and surname, address, telephone, email, ID, passport, NIA, customer identifier.
  • Commercial data: information on products purchased and contracted or à la carte services and also information on coupons or products that may be needed.
  • Bank details: we treat the data that you provide us to manage the payment of the purchases made.
  • Business data: we process the data that allows us to verify the existence and ownership of the businesses col.laboradors, NRT, Registre de Societat, Registre de Comerç, Targeta del Compte IBAN.

In no case will personal data that reveals ethnic or racial origin, political opinions, religious or philosophical convictions, or union affiliation be collected and/or processed, nor will genetic data, biometric data aimed at uniquely identifying a natural person, data relating to health or sexual life or sexual orientations.

23. Purposes of the treatments

The data provided within the framework of the relationship with web users may be used for the purposes listed below:
Specific purposes for customers and registered users

  • To manage your registration as a client: verify the information provided, create a user space with your data, which will be accessible from the web and/or app.
  • To manage your registration as a client and verify the information provided, create a guest user space with your data, which will be accessible from the web and/or app.
  • To manage your registration as a user and verify the information provided, create a user space with your data that will be accessible from the web and/or app.
  • Manage your purchase activity on the web, this includes:
    ◦ Management of the shopping basket
    Purchase management: payment, billing, shipping.
  • Keep your user space updated with the information that you provide us and that is generated by your activity.
  • Manage your preferences and authorizations.
  • Sending coupons or gaudi promotions.

Purposes common to all users:

  • Interact with you when you contact us to resell questions, concerns or complaints.
  • Send commercial communications.
  • Sending satisfaction and quality requests.
  • Treatment of your data for statistical purposes.

2.4. Legal bases of treaties

Personal facts may be processed in accordance with one or more of the following legitimation bases:

  • The contract is necessary for the execution of the contract, whether it is the purchase contract linked to a commodity.
  • The treatment is carried out in accordance with the possible informed consent that the client has granted according to the case. Specifically, the registration of users and the sending of the newsletter is done based on their consent.
  • The processing is necessary to comply with our legal obligations.
  • The processing is carried out for the achievement of our legitimate interests. As is the case of the treatment carried out to send requests for satisfaction and quality, or the treatment of data for statistical purposes. In addition, we always keep in mind that our interest respects the interests, rights and fundamental freedoms of those affected.

2.5. Data retention terms

The personal data will be processed during the period necessary to fulfill the purposes established in this document and as long as the client keeps his account active, inactivity for a period of 5 years will mean the deletion of the profile, without prejudice to being able to keep the personal information in compliance with the provisions of the relevant laws and regulations, especially in relation to the legal terms of prescription, and for the formulation, exercise or defense of claims.

The criteria that are determined below for the purpose of the data collected and compliance with this law and the mandatory retention periods according to contractual and regulatory requirements.


If necessary to achieve the aforementioned purposes, your personal data may be transferred to the following categories of recipients:

  1. Service providers who have to process personal data in their capacity as data processors, who have to process the data for internal administrative purposes;
  2. Competent Public Administrations, in the cases provided for in the Law and for the purposes defined therein, and
  3. Other third parties that are necessary to provide a service requested and/or contracted by you, such as the courier or parcel companies that have to deliver the products, or the companies that provide services associated with the purchases made.
    Information that is not expected to transfer data to third countries or international organizations that are outside Andorra.


The information that you can exercise your rights of access, rectification, deletion, limitation of treatment, and opposition and data portability, and also in relation to automated individual decisions, including profiling.
We also inform you that in those cases in which the processing is based on your consent, you have the right to withdraw your consent without affecting the legality of the processing of the data referred to based on the consent prior to its withdrawal.

We also remind you that at any time you can contact our data protection officer and file a claim with the Andorran Data Protection Agency


The treatment that will be carried out with your personal data is subject to the strictest confidentiality, and the necessary measures, both technical and organizational, have been established to guarantee the security of your personal data and prevent its alteration, misuse, hacking, theft and treatment and/or unauthorized access.


The website uses technical, analytical, preference and advertising Cookies. The Cookies that can be installed can be your own or those of third parties. The website has an informative Cookies policy on the installation and use of the information collected by Cookies and also makes a Cookies panel available to the user that allows the user to configure Cookies and install the Cookies of their choice.


This Additional Information is subject to periodic modifications in accordance with the applicable legislation at any time.

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